Privacy Policy

New Star Transport Pty Ltd (ABN: XX XXX XXX XXX) ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our transport and logistics services, or otherwise interact with us. By using our services or this website, you consent to the practices described in this policy.

If you have questions about this policy or wish to access or correct your personal information, please contact our Privacy Officer at privacy@newstartransport.com.au.

We collect personal information that is reasonably necessary for us to provide transport and logistics services in Australia. This may include:

Contact Information: Full name, email address, phone number, business name, and ABN.

Address Information: Pickup addresses, delivery addresses, billing addresses, and any special delivery instructions including property access details.

Financial Information: Bank account details, credit card information (processed securely through our payment gateway), and billing history. We do not store full credit card numbers on our systems.

Freight Information: Details about goods being transported, including nature, weight, dimensions, temperature requirements, and any special handling instructions.

Identity Information: Driver's licence details or other identification when required for dangerous goods transport or account verification.

Communication Records: Records of telephone conversations, emails, and written communications between you and New Star Transport.

Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other technical data collected via cookies and analytics tools.

Employment Information: If you apply for a position with us, we may collect your resume, qualifications, employment history, and references.

We collect personal information through multiple channels:

Directly from you: When you request a quote, book a service, create an account, complete a contact form, call our customer service team, or apply for employment.

Through our website: Via cookies, web forms, and analytics tools when you browse newstartransport.com.au.

From third parties: From freight brokers, clients who engage us to deliver to their customers, industry databases, and credit reporting agencies when conducting credit checks for account applications.

Through our operations: GPS tracking data, delivery confirmation systems, and temperature monitoring records generated during the provision of our services.

We will only collect personal information by lawful and fair means, and not in an unreasonably intrusive way.

We use your personal information to:

• Provide, manage, and improve our transport and logistics services across Australia
• Process bookings, manage freight movements, and deliver your consignments
• Issue invoices, process payments, and manage accounts
• Communicate with you about your freight, bookings, and account
• Send service updates, operational alerts, and delivery notifications
• Comply with legal obligations including NHVR regulations, chain of responsibility requirements, customs requirements, and TGA compliance for pharmaceutical transport
• Conduct credit assessments for account applications
• Improve our website, services, and customer experience
• Send marketing communications about our services (with your consent, and with an easy opt-out)
• Investigate complaints and resolve disputes
• Ensure the safety and security of our operations, staff, and customers

We may disclose your personal information to:

Service Providers: Subcontracted carriers, freight handlers, and warehouse operators involved in delivering your consignment across our Australian network.

Technology Partners: Our IT service providers, software platforms, GPS and telematics providers, and website hosting services.

Financial Institutions: Banks and payment processors for billing and payment purposes.

Government and Regulatory Bodies: The National Heavy Vehicle Regulator (NHVR), Australian Border Force, Therapeutic Goods Administration (TGA), state road authorities, and other regulatory bodies when required by law.

Professional Advisers: Lawyers, accountants, and insurers in the course of providing professional services to us.

Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not disclose personal information overseas unless required by law or with your explicit consent.

New Star Transport takes data security seriously and implements robust technical, administrative, and physical safeguards to protect your personal information from unauthorised access, use, disclosure, alteration, and loss.

Our security measures include: - SSL/TLS encryption for all data transmitted via our website - Secure, access-controlled data storage systems - Multi-factor authentication for employee access to sensitive systems - Regular security audits and vulnerability assessments - Staff training on privacy and data security obligations - Incident response procedures for data breach management

In the event of a data breach that is likely to result in serious harm to individuals, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and improve our services.

Essential Cookies: Required for the website to function properly, including session management and security features.

Analytics Cookies: We use tools like Google Analytics to understand how visitors use our website. This data is aggregated and anonymised.

Marketing Cookies: With your consent, we may use cookies to deliver relevant advertising and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

Under the Australian Privacy Principles, you have the right to:

Access: Request access to the personal information we hold about you. We will respond to access requests within 30 days and may charge a reasonable administrative fee.

Correction: Request correction of personal information that is inaccurate, out of date, incomplete, or misleading. We will correct information promptly or, if we decline to correct it, explain why.

Complaints: Lodge a complaint if you believe we have breached the APPs. Complaints should be directed to our Privacy Officer. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To make an access, correction, or complaint request, contact our Privacy Officer at privacy@newstartransport.com.au or in writing to our head office in Sydney, NSW.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and contractual requirements.

Specifically: - Customer account and transaction records: 7 years (as required by Australian tax law) - Freight documentation and chain of responsibility records: 3 years minimum (HVNL requirements) - Temperature and GPS logs for pharmaceutical transport: 5 years (TGA requirements) - Job applications from unsuccessful candidates: 12 months (unless you consent to longer retention) - Website analytics data: 26 months

When personal information is no longer needed, we securely destroy or de-identify it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting a notice on our website and, where appropriate, by direct communication.

The current version of this Privacy Policy was last updated in March 2026. We encourage you to review this policy periodically.

For any privacy-related enquiries, please contact:

**Privacy Officer** New Star Transport Pty Ltd Sydney, NSW, Australia Email: privacy@newstartransport.com.au Phone: 1300 NEW STAR